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This Limited Warranty covers the following items during normal wear:
Deterioration causing the mattress to have a visible indentation greater than (1.5) of an inch that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Normal wear requires that a purchaser’s mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the mattress and foundation.
A proper bed frame must provide sturdy support for both the mattress and foundation; including a center support and having at least 5-6 legs for queen, king and cal king and 4 leg support for twin and full mattresses. For queen, king, and cal king slatted style bed frames, it is incumbent upon purchaser to ensure that the frame utilized offers ample structural support for the mattress and foundation in view of that particular slatted style frame. Failure to have a proper bed frame may invalidate the limited warranty. The use of a bed frame is important for the life and protection of your sleep system. Neither mattresses, individually, nor sleep systems (mattress and foundation combination) are intended to sit/lay flat on the floor or on a waterbed frame or platform of untreated wood or untreated wood covered with fabric.
Please Note: MATTRESS DISCOUNTER recommends a 3-bed beam support system or a support system of similar quality that is designed specifically to give slatted style bed frames for queen, king and cal king mattresses additional structural support.
Any physical flaw in the mattress that causes the material to split or crack, despite normal usage and proper handling (as outlined in the Mattress Use & Care Instructions).
Any manufacturing defect MATTRESS DISCOUNTER may, at its own option, repair or replace provided the mattress. In the event that MATTRESS DISCOUNTER replaces the mattress , MATTRESS DISCOUNTER will replace it with the current style of MATTRESS , which may be of a different color or material than the original MATTRESS provided IT HAS BEEN discontinued .
This Limited Warranty does not cover:
A normal increase in softness pressure-relieving material which does not affect the pressure-relieving qualities of the mattress.
Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains. However if there is a warranty defect not caused by the abuse or damage then the mattress would be covered under the standard warranty.
Damage associated with an improper bed frame, foundation, or adjustable base.
Replacement of the accompanying piece where only one piece is defective, unless that accompanying piece is also defective.
PLEASE UPLOAD PICS OF WARRANTY CLAIM. MUST HAVE LAW TAG STILL ATTACHED FOR MATTRESSES AND FOUNDATIONS FOR WARRANTY EXCHANGE AND MUST HAVE ORIGINAL SALES RECIEPT TO BE PROCESSED PLEASE SEND ALL PICS AND INVOICE RECEIPT WERE YOUR INFORMATION IS ASKED . MATTRESS DISCOUNTER WILL PROCESS YOUR MANUFACTURE WARRANTY WITH THE MANUFACTURE IN A TIMELY MATTER . PLEASE ALLOW 72 HOURS TO PROCESS WARRANTY CLAIM .